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Q & A
Can I Order Over the Phone?
Yes. 100%. We find that it is always easier talking to a “real person” when placing an order. Call us at 1-877-437-7095 anytime and any day of the week to place an order.
What If I Don't See the Item I Need?
We are continuously updating our inventories, so please call if you do not see a specific handpiece, instrument or accessory.
Where Do You Ship?
We are a global company and will ship worldwide. International customers are subject to additional shipping charges.
We send a PayPal link for payment. PayPal accepts all major credit cards and is a very secure way of doing business.
Returns and Exchanges:
At Vital Surgical Technologies, we stand behind our quality of work and products 100%. We are a customer service driven company that wants all customers to be happy and confident in our repair capabilities. We offer a 30-day return of merchandise for a refund of the purchase price less shipping fees. We do require that you pay to ship the item back to us and any shipping fees originally paid on your order are non-refundable.
Exceptions to our return policy: We cannot accept any instrument that has been altered in any way. We cannot accept any instrument that has been misused or abused. Products claimed under warranty must have been serviced only by Vital Surgical Technologies, LLC.